Returns & Exchange Policy

At Nidhuvastra, we take great care in ensuring the quality of our products. However, in the unlikely event that you receive a damaged, defective, or incorrect item, our Exchange Policy applies as follows:

1. Eligibility for Returns & Exchanges

✅ Exchanges are accepted only in cases of:
- Products damaged during shipping.
- Manufacturing defects.
- Incorrect item sent.
- Exchange requests must be submitted within 2 days of delivery of the saree.
🚫 Returns/Exchanges are not accepted for:
- Change of mind.
- Size or color preference.
- General dissatisfaction with the product.

2. Mandatory Evidence Requirement

To process any return or exchange request, you must provide:

An unboxing video clearly showing the damage at the time of opening.
Clear photographs of the damaged or defective product.
Your Order Number and Product Code.
⚠️ Important: Requests without an unboxing video will not be considered.

3. How to Report a Damaged Product

Please submit your request using our Returns Form at:
🔗 Return/Exchange Request Form : https://forms.gle/TYCh4GTD4rRfkseD6
Form details required:
Order number and product code.
Description of damage/issue.
Upload of unboxing video and supporting images.

4. Review & Processing Timeline

All requests are reviewed within 24 hours of submission.
If approved, only an exchange will be initiated.
Approval is granted only after verification of the submitted evidence.
Exchange processing and dispatch will be completed within 3–4 business days after approval.
Approval is granted only after verification of the submitted evidence.

🚫 Please note: We do not offer refunds. Only product exchanges are initiated for eligible cases.

5. Assistance

For any questions or concerns regarding returns and exchanges, please contact us at:
📧 nidhuvastra@gmail.com