Privacy Policy
At Nidhuvastra, we take great care in ensuring the quality of our products. However, in the unlikely event that you receive a damaged, defective, or incorrect item, our Returns & Exchange Policy applies as follows:
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Information We Collect
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Name, email, phone number, billing and shipping addresses.
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Order details and payment information (processed securely through third-party gateways; not stored by us).
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Photos or unboxing videos provided for return/exchange verification.
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Technical data such as IP address, browser type, device info, and cookies for analytics.
How We Use Your Information
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To process and deliver orders.
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To provide customer support.
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To verify product exchange requests (including unboxing video proof).
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To send order updates and service notifications.
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To improve our website and services.
Sharing of Information
We do not sell or rent personal data. Information is shared only with:
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Payment processors (to complete secure transactions).
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Delivery partners (to ship your order).
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Service providers (for hosting, analytics, or support).
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Legal authorities if required by law.
Cookies
Our website may use cookies to enhance functionality and analyze traffic. You may disable cookies in your browser, though some features may be affected.
Data Retention
Your data is retained only as long as necessary to complete your order, handle exchanges, and comply with legal obligations.
Your Rights
You may request access, correction, or deletion of your data by contacting us at nidhuvastra@gmail.com.