Returns & Exchange Policy

At Nidhuvastra, we take great care in ensuring the quality of our products. However, in the unlikely event that you receive a damaged, defective, or incorrect item, our Returns & Exchange Policy applies as follows:

1. Eligibility for Returns & Exchanges

✅ Returns/Exchanges are accepted only in cases of:
- Products damaged during shipping.
- Manufacturing defects.
- Incorrect item sent.
- Return/exchange requests are accepted only if the form is filled and submitted within 2 days of the saree being delivered.
🚫 Returns/Exchanges are not accepted for:
- Change of mind.
- Size or color preference.
- General dissatisfaction with the product.

2. Mandatory Evidence Requirement

To process any return or exchange request, you must provide:
An unboxing video clearly showing the damage at the time of opening.
Clear photographs of the damaged or defective product.
Your Order Number and Product Code.
⚠️ Important: Requests without an unboxing video will not be considered.

3. How to Report a Damaged Product

Please submit your request using our Returns Form at:
🔗 Return/Exchange Request Form : https://forms.gle/TYCh4GTD4rRfkseD6
Form details required:
Order number and product code.
Description of damage/issue.
Upload of unboxing video and supporting images.

4. Review & Processing Timeline

All requests are reviewed within 24 hours of submission.
If approved, returns/exchanges will be processed within 3–4 business days.
Approval is granted only after verification of the submitted evidence.

5. Assistance

For any questions or concerns regarding returns and exchanges, please contact us at:
📧 nidhuvastra@gmail.com